“Fantastic place in Khmer land”
I stayed at this hotel for 4 days and we loved our stay, everything was good, the staff were polite and friendly, the hotel lobby was luxury and immaculate with spectacular statues and the room was quite spacious I stayed at a deluxe room and everything was inside, the pool was amazing and the sauna and jacuzzi facilities was provided as well, the hotel has a big gym that I didn't use it but it had different equipments, the garden was stunning and I love the hotel at night because if the light, the le choute restaurant was not bad if u do not want to have ur meal outside, the breakfast choices was good however the meal doesn't have taste! the hotel do not provide any free shuttle service and also the internet connection is soMore ⇓
Everything. Good clean room
Everything. Good clean room, early check in. Courteous staff and very friendly and helpful. Pool area lovely even though the pool water was cold. Lovely lit up at night. Breakfast the best we had in Cambodia. Excellent value for money and near enough to pub street but far enough away to not hear the music which goes on till 3am! Hence the reason we moved to the sokhar for some peace and quiet.
Spa and swimming pool very nice ,
Spa and swimming pool very nice , room and bed comfortable, hotel location very good walking distance to all shopping area and night markets . Good breakfast
Although we booked a deluxe room with pool view and requested top floors they gave us a room on first floor at the bottom of the swimming pool near the waterfall fountains quite noisy due to night music going on nearby when we asked to change it we were asked to pay a difference of $ 70 for a top floor room instead of up grading us , not very nice indeed.
“Good hotel, but not so good customer service”
The first impression was not the best: I had emailed the hotel asking for an airport pick up and they replied after few days. My flight was late so after I went through immigration and collected my luggage I was hoping to get soon to the hotel, but there was no car for me. I called the hotel and I was kept waiting: they had not sent the car and they suggested to wait as they could have sent one soon. I told them that it was no point and that I could get a taxi from the airport that would have been faster.
Once I reached the hotel I was told that my flight was late so the driver had left, but I could hardly believe it: in the reception area there was a screen with the updated arrival flights of the airport...
This is an outstanding hotel and very convenient to Angkor Sites. Staff is wonderful. All speak English and are easily understood. Clean, clean, clean. Room large, great bed, great pillows. I would definitely stay here again.