On arrival the reception was very friendly and welcoming. We where taken to our room but the housekeeping team was still in the room. A very large room, amazing space but the place was not clean. It was not only the room that was not clean it was in most areas of the hotel, also the maintenance is not very good. Many broken or damaged items not repaired or replaced. The breakfast room was bombarded, overloaded and under staffed. Staff very friendly but training to make them more efficient missing. His place has huge potential. I would rate it a good 4 star hotel. If they get the cleaning and maintenance sorted it could be a 5 star hotel.
“Potentially a very good hotel let down by poor housekeeping
Lovely hotel, great rooms, huge bed, nice garden, good location.... Poor housekeeping. Parquet flooring which could look spectacular, but instead it looks as it could do with a good polish. Bathroom is good size and again it could look great but for lack of cleaning. The bath tub is stained, wall tiles need a good scrub. To make it quite clear...it is not terrible it just is not good enough. If one looks at the corridors, you can see where the housekeepers stopped their trolleys, in front of virtually every door there us a stain, probably caused by housekeepers dumping a half empty can of coke into a plastic bag that subsequently leaked. Terrible shame. The staff perhaps need some intensive training and most definitelyMore ⇓
“AAA+ From Beginning to End”
Few Hotels encompass every aspect of thoughtful and helpful service but it was with us here at every juncture while in Siam Reap.
Managed by an internationally experienced Australian with cheerful, attentive staff, Sokha Angkor was a pleasure to be a Guest at.
After being picked up at Siam Reap Airport by a Hotel Car and Driver with refreshing cool face cloths and bottled water, we were at the Hotel and checked in very quickly at its convenient and relaxing location.
A wide and varied selection at the buffet Breakfast with outstanding service by the Food and Beverage staff made a great start to each day.
The Front desk organised tours which were delivered professionally and
“Fantastic place in Khmer land”
I stayed at this hotel for 4 days and we loved our stay, everything was good, the staff were polite and friendly, the hotel lobby was luxury and immaculate with spectacular statues and the room was quite spacious I stayed at a deluxe room and everything was inside, the pool was amazing and the sauna and jacuzzi facilities was provided as well, the hotel has a big gym that I didn't use it but it had different equipments, the garden was stunning and I love the hotel at night because if the light, the le choute restaurant was not bad if u do not want to have ur meal outside, the breakfast choices was good however the meal doesn't have taste! the hotel do not provide any free shuttle service and also the internet connection is soMore ⇓